Returns Policy

 

How to return a product ?

 

• Sign in to your Magicboox App

• Navigate to Account > My Items > Completed Items > Return Item > Select the type of return problem > Return Order.

• The product must be in its original condition: unused, unworn, unwashed, and free of faults.

• The return order should include the original tax invoice.

 

Free & Easy Returns Policy

 

• This return policy applies to any purchases made through the Magixboox platform.

• Customers can return any item purchased from Magicboox, subject to the terms of this policy. This policy helps customers and companies understand the conditions for such returns, as well as how Magicboox conducts refund requests.

• Magicboox reserves the right to amend, vary, or modify these terms at any moment, without providing previous notification to customers and brands.

• The return request must be raised within 14 days of delivery.

• Customers are responsible for packing and returning the correct goods, as well as any included gifts and extras.

• The return package should include the original tax invoice. Return requests that do not include a tax invoice are considered non-acceptable. However, the Magicboox team will contact the customer to better understand the problem, and the final outcome will be based on the scenario.

 

Valid Reasons to Return an Items

 

• The item is defective or damaged.

• Item is fake or counterfeit

• Item does not match the description or photo.

• I received the incorrect thing.

• Item is expired or close to expiry (less than three months from expiry date).

 

Refunds Policy

 

• Refunds will be issued on the same day that we receive the returned merchandise.

• After contacting the consumer, the refund will be done at their convenience.