Cancellation
Cancellation before orders dispatched:
If the order of the item(s) that you want to cancel has not yet been shipped, you can submit a cancellation request through the following channels:
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Via the 'My Orders' section: To cancel an order, go to your account and click on 'My Items'. Then, pick 'Cancel Order' for the desired products. Provide the reason for cancelation and click 'Cancel Order'. Once submitted, your item(s) will be canceled, and any refunds will be processed.
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Via Email or Call: To cancel your order, send an email to [email protected] and include your order ID. Contact us at +977-9708022579 (Sunday to Friday, 10AM to 6PM).
How will I receive a refund for the canceled orders, and how long will this procedure take?
If you cancel before shipment, we will execute a refund within 1-2 business hours of receiving your cancelation request.
If you cancel after your cargo has been issued or return it, we will execute your refund once the products have been received and verified at our warehouse.